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Job Description:

Join Us in Our Mission of Making the World a Home.

DreamHouse is on a mission to make the world a home through flexible stay tech enabled living and work spaces around the world.

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our companies visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting DreamHouse’s sales goals.

Responsibilities:​

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the website and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in location
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills:

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus

Job Type:

Commission

Open for Atlanta, GA and fully remote work.

Job Description:

DreamHouse is a co-living and co-working service company. Our mission is to build a network of co-living spaces that bring together people from all stages to live, work, and grow under the same roof.

Looking for undergraduate students with strong research, statistics or programming background who are interested in big data (real estate) research.

Responsibilities:

  • To carry out R&D work related to big data research in real estate.
  • Involving research into real estate data and to perform computational statistical research and develop reports.
  • Carry out R&D work related to co-living, co-working and real estate.
  • Prior experience in related areas is preferred. In-job training will be provided.

Skills:

  • Able to speak fluent English and/or Cantonese and/or Mandarin.
  • Good organizational, analytical, detailed planning and project management skills
  • Bachelor’s degree in STEM related field is highly preferred
  • Passionate to work in a team environment while also working independently
  • Enthusiastic and willing to learn

Job Type:

Part-time, Internship

Remote work and open to all markets

Job Description:

The art and science of knowing and understanding customers. The needs, wants, perceptions, and emotions of members are the basis for the action that takes place in all of the other roles at the company. The major applications of customer data are to establish a baseline and other criteria for the development and implementation of the service strategy and to create improvements and other adjustments to the existing service plan. Memberology establishes an initial course of action, and as new customer information is gathered, that data is used to fine tune and improve performance. In this role you will help DreamHouse determine in what sense does DreamHouse seek to exceed guest expectations. Some of the duties and skill sets we’re looking for include the ability to organize and conduct face-to-face surveys, listening time slots, comment cards, track usage and visitation patterns, organize mystery shoppers to verify service in locations, telephone surveys to develop information from both random population samples and recent members, and focus groups to help improve future developments. DreamHouse doesn’t seek to provide the least expensive products or services; we want to provide high-quality experiences. Nor do we try to provide the fastest service; we could eliminate wait time for services but in many cases that would ruin quality. The context within which we seek to exceed expectations is happiness. Your role as a Memberologist with DreamHouse will essentially ensure we’re always improving towards happier members through attention to demographics and psychographic trends within our spaces and in our community.

The work for Memberologist:

  • Support and drive initiatives in the Community Support area. Discover data insights and help the team make data-driven decisions.
  • Data analysis for product flows such as chatbot, help center, phone IVR system. Optimize flow efficiency to improve customer service.
  • Effective communications with key stakeholders including Product Managers, Engineers, Designers, Operation Managers during daily collaboration.
  • Build key data sets/pipelines to empower operational and exploratory analysis.
  • Evaluate and define product and business goals and metrics.
  • Experiment design, measurement, and analysis.
  • Democratize data by building and socializing decision tools (dashboards, reports).
  • Partner with other data scientists to “tell the story” behind the data.

Qualifications:

  • 4+ years of industry experience in data analytics area & degree in – Computer Science, Statistics, Applied Math, Economics or related quantitative fields preferred.
  • Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team
  • Experience guiding product decisions based on data and A/B testing a plus
  • Experience with common analysis tools such as SQL, R, and Python
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business – both on a macro-level and micro-level
  • Strong analytical thinking and communication skills.

Job Description:

Establish the criteria for actions that are necessary to accomplish our service strategy, as they serve as the measures of quality service. This role focuses on four areas; safety, courtesy, setting, and efficiency. Excellence in service can not be an event; it has to be a companywide habit. Quality Standard Researcher uses our written codes of value to conduct detailed audits of our spaces, our partners, our service providers, our employees satisfaction, and our technology. They use this data to improve our handbook and keep all of our locations up to the DreamHouse Standard.

Responsibilities:

  • Define and implement the necessary QA processes, support structure and quality metrics in line with Industry best-practices that drive performance.
  • Deliver quality insights in line with service tiers across internal and partner sites showing key trends and action areas that lead to measurable outcomes and improvements.
  • Reporting on Quality program for Global QBRs, and MBRs supporting BEMs and TSMs , All-Hands input and any other reports agreed as as needed by the business
  • Ensure that the quality monitoring framework remains aligned to the OCM roadmap and business priorities and that changes are rolled out in a timely and effective manner.
  • Working in partnership with the cross-functional leadership team, lead the deployment of the NICE quality tool across CS and Trust internal and partner sites globally ensuring business requirements are met and that there is a smooth transition of legacy processes to the new system.
  • Identify and develop new improved quality insights and supporting processes enabled by NICE capabilities Maintain and manage the primary interface with Quality system vendors
  • Ensure that the quality program will be underpinned by supporting data and metrics to ensure that we are quantitatively and qualitatively moving the needle towards CS and Trust goals
  • In collaboration with SS peers and Service managers, create and maintain a process of tight linkage between Quality Insights and Continuous improvement actions.

Qualifications:

  • Strong project management skills, program management, ability to set strategy and execute
  • Highly developed leadership skills and experience managing a multicultural global team
  • Outstanding interpersonal and cross-functional leadership skills and ability to influence across various leadership levels
  • Strong communication and leadership skills that engage stakeholders
  • Strong sense of vision and future
  • Deep understanding of Quality management in an Operations environment based on industry best-practices such as COPC.
  • Strong understanding of Customer service operations.
  • Strong business acumen, including strong problem solving and critical thinking skills
  • Analytical thinking and ability to make decisions based on insights and analytics
  • Strong program and project management skills
  • Strong work ethic and initiative.
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.

Requirements:

  • Frequent travel, approximately 20%
  • Must be able to obtain Visa to travel to the US
  • Role model core values to colleagues and direct reports in how you do your job each day.
  • May have 10+ years experience in an Operations environment and 5+ in a senior people leadership position
  • Relevant Quality program management experience required, preferably within a Customer Operations team.
  • SQL, COPC certification is a plus
  • Familiarity with six sigma, understanding of statistics and polling methodologies
  • Experience with outsourced vendor operations

Job Description:

In your role as Product Specialist, you will lead the Experiences PMO by owning the relationships between product, design, marketing, creative, engineering, operations and business leaders across DreamHouse. The PMO drives DreamHouse’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. You will be responsible for developing operating systems and applying just the right amount of process for teams to thrive. As the lead of this team, you should have a very solid foundation to know how to drive results in a hyper-dynamic organization. You are an expert in driving quality and process across teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You can anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Requirements:

  • Design and lead the Operating System of DreamHouse Experiences.
  • Define and manage how Experiences interfaces with other business and platform teams to align on goals and priorities across the company.
  • Initiate and launch operating processes that significantly improve and impact operations.
  • Manage operating rhythm, including meeting cadence, communication structures, workflow, project templates, and visibility to current projects.
  • Lead a team of highly-skilled Program Managers.
  • Uphold standards and best practices, ensure the PMO process and tools are consistently applied.
  • Project manage key strategic initiatives on behalf of Experience Leadership (related to anything from business growth to partnerships to product development to team development).
  • Help manage the day-to-day operating cadence and decision-making processes for the team. Drive the process for follow up and follow through on action items that emerge from regular operating forums and other priority meetings.
  • Partner with Finance to create & optimize planning processes.

Qualifications:

  • 5+ years consulting, program management, product management, business operations or other relevant experience.
  • Have created and/or led a PMO team.
  • Expertise in using project management tracking and reporting tools such as JIRA.
  • Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
  • Proven ability to build strong relationships and influence business leaders.
  • Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
  • Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
  • Experience in establishing systems; structuring and implementing initiatives at scale.
  • Passionate and enthusiastic about organizational excellence and attention to detail.
  • Thrives in ambiguity in a fast-paced, hyper-growth organization.
  • Up to 15% travel required.

Sales Associate

Job Description:

Join Us in Our Mission of Making the World a Home.

DreamHouse is on a mission to make the world a home through flexible stay tech enabled living and work spaces around the world.

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our companies visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting DreamHouse’s sales goals.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the website and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in location
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills:

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus

Job Type:

Commission
This job is open for Atlanta, GA and can be listed as fully remote work.

Digital Marketing Internship

Job Description:

DreamHouse is a co-living and co-working service company. Our mission is to build a network of co-living spaces that bring together people from all stages to live, work, and grow under the same roof.

Looking for undergraduate students with strong research, statistics or programming background who are interested in big data (real estate) research.

Responsibilities:

  • To carry out R&D work related to big data research in real estate.
  • Involving research into real estate data and to perform computational statistical research and develop reports.
  • Carry out R&D work related to co-living, co-working and real estate.
  • Prior experience in related areas is preferred. In-job training will be provided.

Skills:

  • Able to speak fluent English and/or Cantonese and/or Mandarin.
  • Good organizational, analytical, detailed planning and project management skills
  • Bachelor’s degree in STEM related field is highly preferred
  • Passionate to work in a team environment while also working independently
  • Enthusiastic and willing to learn

Job Type:

Part-time, InternshipRemote work and open to all markets

Memberology Researcher

Job Description:

The art and science of knowing and understanding customers. The needs, wants, perceptions, and emotions of members are the basis for the action that takes place in all of the other roles at the company. The major applications of customer data are to establish a baseline and other criteria for the development and implementation of the service strategy and to create improvements and other adjustments to the existing service plan. Memberology establishes an initial course of action, and as new customer information is gathered, that data is used to fine tune and improve performance. In this role you will help DreamHouse determine in what sense does DreamHouse seek to exceed guest expectations. Some of the duties and skill sets we’re looking for include the ability to organize and conduct face-to-face surveys, listening time slots, comment cards, track usage and visitation patterns, organize mystery shoppers to verify service in locations, telephone surveys to develop information from both random population samples and recent members, and focus groups to help improve future developments. DreamHouse doesn’t seek to provide the least expensive products or services; we want to provide high-quality experiences. Nor do we try to provide the fastest service; we could eliminate wait time for services but in many cases that would ruin quality. The context within which we seek to exceed expectations is happiness. Your role as a Memberologist with DreamHouse will essentially ensure we’re always improving towards happier members through attention to demographics and psychographic trends within our spaces and in our community.

The work for Memberologist:

  • Support and drive initiatives in the Community Support area. Discover data insights and help the team make data-driven decisions.
  • Data analysis for product flows such as chatbot, help center, phone IVR system. Optimize flow efficiency to improve customer service.
  • Effective communications with key stakeholders including Product Managers, Engineers, Designers, Operation Managers during daily collaboration.
  • Build key data sets/pipelines to empower operational and exploratory analysis.
  • Evaluate and define product and business goals and metrics.
  • Experiment design, measurement, and analysis.
  • Democratize data by building and socializing decision tools (dashboards, reports).
  • Partner with other data scientists to “tell the story” behind the data.

Qualifications:

  • 4+ years of industry experience in data analytics area & degree in – Computer Science, Statistics, Applied Math, Economics or related quantitative fields preferred.
  • Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team
  • Experience guiding product decisions based on data and A/B testing a plus
  • Experience with common analysis tools such as SQL, R, and Python
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business – both on a macro-level and micro-level
  • Strong analytical thinking and communication skills.

Quality Standard Researcher

Job Description:

Establish the criteria for actions that are necessary to accomplish our service strategy, as they serve as the measures of quality service. This role focuses on four areas; safety, courtesy, setting, and efficiency. Excellence in service can not be an event; it has to be a companywide habit. Quality Standard Researcher uses our written codes of value to conduct detailed audits of our spaces, our partners, our service providers, our employees satisfaction, and our technology. They use this data to improve our handbook and keep all of our locations up to the DreamHouse Standard.

Responsibilities:

  • Define and implement the necessary QA processes, support structure and quality metrics in line with Industry best-practices that drive performance.
  • Deliver quality insights in line with service tiers across internal and partner sites showing key trends and action areas that lead to measurable outcomes and improvements.
  • Reporting on Quality program for Global QBRs, and MBRs supporting BEMs and TSMs , All-Hands input and any other reports agreed as as needed by the business
  • Ensure that the quality monitoring framework remains aligned to the OCM roadmap and business priorities and that changes are rolled out in a timely and effective manner.
  • Working in partnership with the cross-functional leadership team, lead the deployment of the NICE quality tool across CS and Trust internal and partner sites globally ensuring business requirements are met and that there is a smooth transition of legacy processes to the new system.
  • Identify and develop new improved quality insights and supporting processes enabled by NICE capabilities Maintain and manage the primary interface with Quality system vendors
  • Ensure that the quality program will be underpinned by supporting data and metrics to ensure that we are quantitatively and qualitatively moving the needle towards CS and Trust goals
  • In collaboration with SS peers and Service managers, create and maintain a process of tight linkage between Quality Insights and Continuous improvement actions.

Qualifications:

  • Strong project management skills, program management, ability to set strategy and execute
  • Highly developed leadership skills and experience managing a multicultural global team
  • Outstanding interpersonal and cross-functional leadership skills and ability to influence across various leadership levels
  • Strong communication and leadership skills that engage stakeholders
  • Strong sense of vision and future
  • Deep understanding of Quality management in an Operations environment based on industry best-practices such as COPC.
  • Strong understanding of Customer service operations.
  • Strong business acumen, including strong problem solving and critical thinking skills
  • Analytical thinking and ability to make decisions based on insights and analytics
  • Strong program and project management skills
  • Strong work ethic and initiative.
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.

Requirements:

  • Frequent travel, approximately 20%
  • Must be able to obtain Visa to travel to the US
  • Role model core values to colleagues and direct reports in how you do your job each day.
  • May have 10+ years experience in an Operations environment and 5+ in a senior people leadership position
  • Relevant Quality program management experience required, preferably within a Customer Operations team.
  • SQL, COPC certification is a plus
  • Familiarity with six sigma, understanding of statistics and polling methodologies
  • Experience with outsourced vendor operations

Product Specialist

Job Description:

In your role as Product Specialist, you will lead the Experiences PMO by owning the relationships between product, design, marketing, creative, engineering, operations and business leaders across DreamHouse. The PMO drives DreamHouse’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. You will be responsible for developing operating systems and applying just the right amount of process for teams to thrive. As the lead of this team, you should have a very solid foundation to know how to drive results in a hyper-dynamic organization. You are an expert in driving quality and process across teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You can anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Requirements:

  • Design and lead the Operating System of DreamHouse Experiences.
  • Define and manage how Experiences interfaces with other business and platform teams to align on goals and priorities across the company.
  • Initiate and launch operating processes that significantly improve and impact operations.
  • Manage operating rhythm, including meeting cadence, communication structures, workflow, project templates, and visibility to current projects.
  • Lead a team of highly-skilled Program Managers.
  • Uphold standards and best practices, ensure the PMO process and tools are consistently applied.
  • Project manage key strategic initiatives on behalf of Experience Leadership (related to anything from business growth to partnerships to product development to team development).
  • Help manage the day-to-day operating cadence and decision-making processes for the team. Drive the process for follow up and follow through on action items that emerge from regular operating forums and other priority meetings.
  • Partner with Finance to create & optimize planning processes.

Qualifications:

  • 5+ years consulting, program management, product management, business operations or other relevant experience.
  • Have created and/or led a PMO team.
  • Expertise in using project management tracking and reporting tools such as JIRA.
  • Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
  • Proven ability to build strong relationships and influence business leaders.
  • Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
  • Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
  • Experience in establishing systems; structuring and implementing initiatives at scale.
  • Passionate and enthusiastic about organizational excellence and attention to detail.
  • Thrives in ambiguity in a fast-paced, hyper-growth organization.
  • Up to 15% travel required.

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