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Careers

September 17, 2020 by dreamhouse

Careers

Job Listing


Sales Associate
Job Type: Commission
This job is open for Atlanta, GA and can be listed as fully remote work


Digital Marketing Internship
Job Type: Part-time, Internship
Remote work and open to all markets


Memberology Researcher


Quality Standard Researcher


Product Specialist

Job Listing

Job Description:

Join Us in Our Mission of Making the World a Home.

DreamHouse is on a mission to make the world a home through flexible stay tech enabled living and work spaces around the world.

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our companies visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting DreamHouse’s sales goals.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the website and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in location
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills:

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus

Job Type:

Commission

Open for Atlanta, GA and fully remote work.

Job Description:

DreamHouse is a co-living and co-working service company. Our mission is to build a network of co-living spaces that bring together people from all stages to live, work, and grow under the same roof.

Looking for undergraduate students with strong research, statistics or programming background who are interested in big data (real estate) research.

Responsibilities:

  • To carry out R&D work related to big data research in real estate.
  • Involving research into real estate data and to perform computational statistical research and develop reports.
  • Carry out R&D work related to co-living, co-working and real estate.
  • Prior experience in related areas is preferred. In-job training will be provided.

Skills:

  • Able to speak fluent English and/or Cantonese and/or Mandarin.
  • Good organizational, analytical, detailed planning and project management skills
  • Bachelor’s degree in STEM related field is highly preferred
  • Passionate to work in a team environment while also working independently
  • Enthusiastic and willing to learn

Job Type:

Part-time, Internship

Remote work and open to all markets

Job Description:

The art and science of knowing and understanding customers. The needs, wants, perceptions, and emotions of members are the basis for the action that takes place in all of the other roles at the company. The major applications of customer data are to establish a baseline and other criteria for the development and implementation of the service strategy and to create improvements and other adjustments to the existing service plan. Memberology establishes an initial course of action, and as new customer information is gathered, that data is used to fine tune and improve performance. In this role you will help DreamHouse determine in what sense does DreamHouse seek to exceed guest expectations. Some of the duties and skill sets we’re looking for include the ability to organize and conduct face-to-face surveys, listening time slots, comment cards, track usage and visitation patterns, organize mystery shoppers to verify service in locations, telephone surveys to develop information from both random population samples and recent members, and focus groups to help improve future developments. DreamHouse doesn’t seek to provide the least expensive products or services; we want to provide high-quality experiences. Nor do we try to provide the fastest service; we could eliminate wait time for services but in many cases that would ruin quality. The context within which we seek to exceed expectations is happiness. Your role as a Memberologist with DreamHouse will essentially ensure we’re always improving towards happier members through attention to demographics and psychographic trends within our spaces and in our community.

The work for Memberologist:

  • Support and drive initiatives in the Community Support area. Discover data insights and help the team make data-driven decisions.
  • Data analysis for product flows such as chatbot, help center, phone IVR system. Optimize flow efficiency to improve customer service.
  • Effective communications with key stakeholders including Product Managers, Engineers, Designers, Operation Managers during daily collaboration.
  • Build key data sets/pipelines to empower operational and exploratory analysis.
  • Evaluate and define product and business goals and metrics.
  • Experiment design, measurement, and analysis.
  • Democratize data by building and socializing decision tools (dashboards, reports).
  • Partner with other data scientists to “tell the story” behind the data.

Qualifications:

  • 4+ years of industry experience in data analytics area & degree in – Computer Science, Statistics, Applied Math, Economics or related quantitative fields preferred.
  • Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team
  • Experience guiding product decisions based on data and A/B testing a plus
  • Experience with common analysis tools such as SQL, R, and Python
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business – both on a macro-level and micro-level
  • Strong analytical thinking and communication skills.

Job Description:

Establish the criteria for actions that are necessary to accomplish our service strategy, as they serve as the measures of quality service. This role focuses on four areas; safety, courtesy, setting, and efficiency. Excellence in service can not be an event; it has to be a companywide habit. Quality Standard Researcher uses our written codes of value to conduct detailed audits of our spaces, our partners, our service providers, our employees satisfaction, and our technology. They use this data to improve our handbook and keep all of our locations up to the DreamHouse Standard.

Responsibilities:

  • Define and implement the necessary QA processes, support structure and quality metrics in line with Industry best-practices that drive performance.
  • Deliver quality insights in line with service tiers across internal and partner sites showing key trends and action areas that lead to measurable outcomes and improvements.
  • Reporting on Quality program for Global QBRs, and MBRs supporting BEMs and TSMs , All-Hands input and any other reports agreed as as needed by the business
  • Ensure that the quality monitoring framework remains aligned to the OCM roadmap and business priorities and that changes are rolled out in a timely and effective manner.
  • Working in partnership with the cross-functional leadership team, lead the deployment of the NICE quality tool across CS and Trust internal and partner sites globally ensuring business requirements are met and that there is a smooth transition of legacy processes to the new system.
  • Identify and develop new improved quality insights and supporting processes enabled by NICE capabilities
    Maintain and manage the primary interface with Quality system vendors
  • Ensure that the quality program will be underpinned by supporting data and metrics to ensure that we are quantitatively and qualitatively moving the needle towards CS and Trust goals
  • In collaboration with SS peers and Service managers, create and maintain a process of tight linkage between Quality Insights and Continuous improvement actions.

Qualifications:

  • Strong project management skills, program management, ability to set strategy and execute
  • Highly developed leadership skills and experience managing a multicultural global team
  • Outstanding interpersonal and cross-functional leadership skills and ability to influence across various leadership levels
  • Strong communication and leadership skills that engage stakeholders
  • Strong sense of vision and future
  • Deep understanding of Quality management in an Operations environment based on
    industry best-practices such as COPC.
  • Strong understanding of Customer service operations.
  • Strong business acumen, including strong problem solving and critical thinking skills
  • Analytical thinking and ability to make decisions based on insights and analytics
  • Strong program and project management skills
  • Strong work ethic and initiative.
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.

Requirements:

  • Frequent travel, approximately 20%
  • Must be able to obtain Visa to travel to the US
  • Role model core values to colleagues and direct reports in how you do your job each day.
  • May have 10+ years experience in an Operations environment and 5+ in a senior people leadership position
  • Relevant Quality program management experience required, preferably within a Customer Operations team.
  • SQL, COPC certification is a plus
  • Familiarity with six sigma, understanding of statistics and polling methodologies
  • Experience with outsourced vendor operations

Job Description:

In your role as Product Specialist, you will lead the Experiences PMO by owning the relationships between product, design, marketing, creative, engineering, operations and business leaders across DreamHouse. The PMO drives DreamHouse’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. You will be responsible for developing operating systems and applying just the right amount of process for teams to thrive. As the lead of this team, you should have a very solid foundation to know how to drive results in a hyper-dynamic organization. You are an expert in driving quality and process across teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You can anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Requirements:

  • Design and lead the Operating System of DreamHouse Experiences.
  • Define and manage how Experiences interfaces with other business and platform teams to align on goals and priorities across the company.
  • Initiate and launch operating processes that significantly improve and impact operations.
  • Manage operating rhythm, including meeting cadence, communication structures, workflow, project templates, and visibility to current projects.
  • Lead a team of highly-skilled Program Managers.
  • Uphold standards and best practices, ensure the PMO process and tools are consistently applied.
  • Project manage key strategic initiatives on behalf of Experience Leadership (related to anything from business growth to partnerships to product development to team development).
  • Help manage the day-to-day operating cadence and decision-making processes for the team. Drive the process for follow up and follow through on action items that emerge from regular operating forums and other priority meetings.
  • Partner with Finance to create & optimize planning processes.

Qualifications:

  • 5+ years consulting, program management, product management, business operations or other relevant experience.
  • Have created and/or led a PMO team.
  • Expertise in using project management tracking and reporting tools such as JIRA.
  • Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
  • Proven ability to build strong relationships and influence business leaders.
  • Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
  • Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
  • Experience in establishing systems; structuring and implementing initiatives at scale.
  • Passionate and enthusiastic about organizational excellence and attention to detail.
  • Thrives in ambiguity in a fast-paced, hyper-growth organization.
  • Up to 15% travel required.

Sales Associate


Apply Job Now

Job Description:

Join Us in Our Mission of Making the World a Home.

DreamHouse is on a mission to make the world a home through flexible stay tech enabled living and work spaces around the world.

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our companies visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting DreamHouse’s sales goals.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the website and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in location
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills:

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus

Job Type:

Commission

This job is open for Atlanta, GA and can be listed as fully remote work.


Apply Job Now

 

Digital Marketing Internship

Job Description:

DreamHouse is a co-living and co-working service company. Our mission is to build a network of co-living spaces that bring together people from all stages to live, work, and grow under the same roof.

Looking for undergraduate students with strong research, statistics or programming background who are interested in big data (real estate) research.

Responsibilities:

  • To carry out R&D work related to big data research in real estate.
  • Involving research into real estate data and to perform computational statistical research and develop reports.
  • Carry out R&D work related to co-living, co-working and real estate.
  • Prior experience in related areas is preferred. In-job training will be provided.

Skills:

  • Able to speak fluent English and/or Cantonese and/or Mandarin.
  • Good organizational, analytical, detailed planning and project management skills
  • Bachelor’s degree in STEM related field is highly preferred
  • Passionate to work in a team environment while also working independently
  • Enthusiastic and willing to learn

Job Type:

Part-time, InternshipRemote work and open to all markets


Apply Job Now

Memberology Researcher

Job Description:

The art and science of knowing and understanding customers. The needs, wants, perceptions, and emotions of members are the basis for the action that takes place in all of the other roles at the company. The major applications of customer data are to establish a baseline and other criteria for the development and implementation of the service strategy and to create improvements and other adjustments to the existing service plan. Memberology establishes an initial course of action, and as new customer information is gathered, that data is used to fine tune and improve performance. In this role you will help DreamHouse determine in what sense does DreamHouse seek to exceed guest expectations. Some of the duties and skill sets we’re looking for include the ability to organize and conduct face-to-face surveys, listening time slots, comment cards, track usage and visitation patterns, organize mystery shoppers to verify service in locations, telephone surveys to develop information from both random population samples and recent members, and focus groups to help improve future developments. DreamHouse doesn’t seek to provide the least expensive products or services; we want to provide high-quality experiences. Nor do we try to provide the fastest service; we could eliminate wait time for services but in many cases that would ruin quality. The context within which we seek to exceed expectations is happiness. Your role as a Memberologist with DreamHouse will essentially ensure we’re always improving towards happier members through attention to demographics and psychographic trends within our spaces and in our community.

The work for Memberologist:

  • Support and drive initiatives in the Community Support area. Discover data insights and help the team make data-driven decisions.
  • Data analysis for product flows such as chatbot, help center, phone IVR system. Optimize flow efficiency to improve customer service.
  • Effective communications with key stakeholders including Product Managers, Engineers, Designers, Operation Managers during daily collaboration.
  • Build key data sets/pipelines to empower operational and exploratory analysis.
  • Evaluate and define product and business goals and metrics.
  • Experiment design, measurement, and analysis.
  • Democratize data by building and socializing decision tools (dashboards, reports).
  • Partner with other data scientists to “tell the story” behind the data.

Qualifications:

  • 4+ years of industry experience in data analytics area & degree in – Computer Science, Statistics, Applied Math, Economics or related quantitative fields preferred.
  • Experience building large dashboard end-to-end (including visualization and data pipeline) that serves a big team
  • Experience guiding product decisions based on data and A/B testing a plus
  • Experience with common analysis tools such as SQL, R, and Python
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business – both on a macro-level and micro-level
  • Strong analytical thinking and communication skills.


Apply Job Now

Quality Standard Researcher

Job Description:

Establish the criteria for actions that are necessary to accomplish our service strategy, as they serve as the measures of quality service. This role focuses on four areas; safety, courtesy, setting, and efficiency. Excellence in service can not be an event; it has to be a companywide habit. Quality Standard Researcher uses our written codes of value to conduct detailed audits of our spaces, our partners, our service providers, our employees satisfaction, and our technology. They use this data to improve our handbook and keep all of our locations up to the DreamHouse Standard.

Responsibilities:

  • Define and implement the necessary QA processes, support structure and quality metrics in line with Industry best-practices that drive performance.
  • Deliver quality insights in line with service tiers across internal and partner sites showing key trends and action areas that lead to measurable outcomes and improvements.
  • Reporting on Quality program for Global QBRs, and MBRs supporting BEMs and TSMs , All-Hands input and any other reports agreed as as needed by the business
  • Ensure that the quality monitoring framework remains aligned to the OCM roadmap and business priorities and that changes are rolled out in a timely and effective manner.
  • Working in partnership with the cross-functional leadership team, lead the deployment of the NICE quality tool across CS and Trust internal and partner sites globally ensuring business requirements are met and that there is a smooth transition of legacy processes to the new system.
  • Identify and develop new improved quality insights and supporting processes enabled by NICE capabilities
    Maintain and manage the primary interface with Quality system vendors
  • Ensure that the quality program will be underpinned by supporting data and metrics to ensure that we are quantitatively and qualitatively moving the needle towards CS and Trust goals
  • In collaboration with SS peers and Service managers, create and maintain a process of tight linkage between Quality Insights and Continuous improvement actions.

Qualifications:

  • Strong project management skills, program management, ability to set strategy and execute
  • Highly developed leadership skills and experience managing a multicultural global team
  • Outstanding interpersonal and cross-functional leadership skills and ability to influence across various leadership levels
  • Strong communication and leadership skills that engage stakeholders
  • Strong sense of vision and future
  • Deep understanding of Quality management in an Operations environment based on
    industry best-practices such as COPC.
  • Strong understanding of Customer service operations.
  • Strong business acumen, including strong problem solving and critical thinking skills
  • Analytical thinking and ability to make decisions based on insights and analytics
  • Strong program and project management skills
  • Strong work ethic and initiative.
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.

Requirements:

  • Frequent travel, approximately 20%
  • Must be able to obtain Visa to travel to the US
  • Role model core values to colleagues and direct reports in how you do your job each day.
  • May have 10+ years experience in an Operations environment and 5+ in a senior people leadership position
  • Relevant Quality program management experience required, preferably within a Customer Operations team.
  • SQL, COPC certification is a plus
  • Familiarity with six sigma, understanding of statistics and polling methodologies
  • Experience with outsourced vendor operations


Apply Job Now

Product Specialist

Job Description:

In your role as Product Specialist, you will lead the Experiences PMO by owning the relationships between product, design, marketing, creative, engineering, operations and business leaders across DreamHouse. The PMO drives DreamHouse’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. You will be responsible for developing operating systems and applying just the right amount of process for teams to thrive. As the lead of this team, you should have a very solid foundation to know how to drive results in a hyper-dynamic organization. You are an expert in driving quality and process across teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You can anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Requirements:

  • Design and lead the Operating System of DreamHouse Experiences.
  • Define and manage how Experiences interfaces with other business and platform teams to align on goals and priorities across the company.
  • Initiate and launch operating processes that significantly improve and impact operations.
  • Manage operating rhythm, including meeting cadence, communication structures, workflow, project templates, and visibility to current projects.
  • Lead a team of highly-skilled Program Managers.
  • Uphold standards and best practices, ensure the PMO process and tools are consistently applied.
  • Project manage key strategic initiatives on behalf of Experience Leadership (related to anything from business growth to partnerships to product development to team development).
  • Help manage the day-to-day operating cadence and decision-making processes for the team. Drive the process for follow up and follow through on action items that emerge from regular operating forums and other priority meetings.
  • Partner with Finance to create & optimize planning processes.

Qualifications:

  • 5+ years consulting, program management, product management, business operations or other relevant experience.
  • Have created and/or led a PMO team.
  • Expertise in using project management tracking and reporting tools such as JIRA.
  • Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
  • Proven ability to build strong relationships and influence business leaders.
  • Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
  • Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
  • Experience in establishing systems; structuring and implementing initiatives at scale.
  • Passionate and enthusiastic about organizational excellence and attention to detail.
  • Thrives in ambiguity in a fast-paced, hyper-growth organization.
  • Up to 15% travel required.

Apply Job

Vice President of Sales

Vice President of Sales Responsibilities:

  • Working with the marketing department to design print and online promotional materials for the company’s products and services.
  • Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals.
  • Recruiting and hiring sales staff and developing training programs.
  • Managing sales teams and maintaining sales operations.
  • Outlining and managing sales budgets.
  • Setting quarterly and annual sales goals and motivating the sales teams to achieve their goals.
  • Monitoring the market and competitor products and activities and providing detailed sales forecasting.
  • Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction.
  • Creating sales reports and providing feedback to the leadership team at company meetings.
  • Establishing and maintaining key customer relationships.

Vice President of Sales Requirements:

  • Bachelor’s degree in a business-related field.
  • Master’s degree in a business-related field may be advantageous.
  • Minimum of 7 years experience in a sales leadership position.
  • Minimum of 4 years experience working in a selling role and with sales technology and CRM software.
  • Minimum of 2 years experience in a senior (C-level) leadership role may be advantageous.
  • In-depth knowledge of selling strategies and methods, as well as employee motivation techniques.
  • Strong working knowledge of the company’s products, competitive products, and the market.
  • Excellent leadership, communication, interpersonal, and customer service skills.
  • Great strategic planning, organizational, and creative thinking skills.

Luxury High Rise General Manager

Community Management

Atlanta, GA

 LOCATIONAtlanta, GA POSTED6 days ago 

Description

Position Purpose

The Onsite General Manager (GM) has the complete oversight of the day-to-day operation of a single luxury condominium community (typically high-rise). The GM oversees the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas as described in the communities’ association legal documents. Dedicated solely to this one community, the GM enforces compliance with the Rules and Regulations relative to the operation, use and occupancy of the property while maintaining a cordial relationship with owners, tenants, contractors, vendors, and employees. Expectation is that the GM holds regular office hours, Monday through Friday, typically 9:00 a.m. to 5:00 p.m. However, flexibility is key to meet the needs of residents, visitors, contractors, vendors, and other Association employees. The GM will work with other onsite staff and contractors to ensure that all emergencies are addressed in a timely manner which may require some work after normal business hours. However, there is sufficient corporate support to always assist the GM Manager in any work required. Though a direct employee of CMA, the GM works directly under the supervision and direction of the Board as a whole via Board vote.

Major Tasks, Responsibilities and Key Accountabilities

• Produce monthly manager’s report and agenda for the Board meetings. The board packet must be distributed at least 48 hours prior to the Board meeting.

• Manage a monthly Action Item list and produce a weekly report providing updates on all progress made on not only the items on the list but issues that arise throughout each week.

• Attend all meetings of the Board of Directors, including all scheduled meetings and hearings.

• Be highly knowledgeable about governing documents and board policies and procedures.

• Perform other administrative and management duties as requested by managing agent and/or the board of directors.

• Read and report on Association financials. This includes understanding various financial reports such as the balance sheet, income statement, budget and delinquency reports. Manage all aspects of the financial process for the Association including annual budget preparation to approval and processing of all Association invoices.

• Handle all owner and resident requests for common element or association services.

• Inspect property for services needed and then organize plan of work and schedule repairs with contractor or maintenance staff. Evaluate work performed by contractors per specified agreements.

• Maintain maintenance work order system and tracking with assigned Maintenance staff.

• Inspect property for covenant/declaration violations and then prepare and send written notification of violations to homeowners.

• Oversee the contractor and visitor check-in book and community room rental forms. Make sure processes are being followed by all staff members.

• Supervise or manage the amenities reservations and move in and outs from the building.

• Maintain individual owner files and obtain copies of leases from non-resident owners.

• Maintain on-site association administrative files.

• Coordinate mailings and notice distribution when needed.

• Communicate orally and in writing with owners, residents, volunteer leaders, and contractors.

• Maintain a positive, cordial, business-like relationship with owners, residents, and contractors.

• Serve as liaison to the Board of Directors and the Association’s Attorney.

• Work independently with little to no supervision when necessary.

• Work cooperatively and manage association staff members (concierge, maintenance personnel, etc.)

Physical Requirements

· Capable of working extended hours, to include evenings, weekends, and holidays as necessary.

· Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

· Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

· Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

· This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.

· Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

· Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

  • Must have 5 years General Manger experience (high rise luxury condos, gated golf course communities)
  • Appropriate Georgia Real Estate License (Apartment license does not meet the standard)
  • Experience working with staff and vendors
  • High end brand experience is a must
  • Strong sense of customer service, with competent communication ability
  • Good organizational skills, attention to detail
  • Must be able to read, write and communicate English fluently
  • Proficient with Microsoft Office (WORD, Excel)
  • Effective written and verbal communication skills
  • Excellent overall computer skills
  • Must be enthusiastic and result-driven
  • Must be decisive and resourceful
  • Must be able to demonstrate a positive and friendly attitude at all times
  • Must be able to interact with all types of people
  • Previous experience working with a developer a plus

Director of Sales

Our company is on the hunt for a talented and experienced director of sales to lead our sales department. We need a self-motivated professional with proven managerial experience and an outstanding track record in sales. In this position, you will be responsible for meeting our annual sales targets within assigned regions and accounts.

Your duties will include motivating our sales team, designing strategic sales plans, and assessing costs and competition. In addition to being an excellent communicator, our ideal candidate will also demonstrate exceptional negotiation and leadership skills.

Responsibilities:

  • Lead and motivate staff to improve customer service with clients.
  • Design and implement strategic plans to reach sales targets.
  • Cultivate lasting relationships with customers to grow customer loyalty.
  • Develop and promote weekly, monthly and quarterly sales objectives.
  • Draft detailed and accurate sales reports.
  • Work with customers to better understand their business needs and goals.
  • Assess costs, competition, and supply and demand to identify selling prices.
  • Estimate sales volume and profit for current and new products.
  • Establish a sales training program to train new employees.
  • Meet with sales managers to assess company performance.

Requirements:

  • Bachelor’s degree in marketing, business administration or a relevant field.
  • A minimum of 5 years experience in a similar role.
  • In-depth knowledge of marketing techniques and best practices.
  • Capacity to manage various projects and work to tight deadlines.
  • Excellent negotiation and leadership skills.
  • Outstanding written and verbal communication skills.

Sales Manager

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor’s degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
  • Meeting planned sales goals.
  • Setting individual sales targets with the sales team.
  • Tracking sales goals and reporting results as necessary.
  • Overseeing the activities and performance of the sales team.
  • Coordinating with marketing on lead generation.
  • The ongoing training of your salespeople.
  • Developing your sales team through motivation, counseling, and product knowledge education.
  • Promoting the organization and products.
  • Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

  • Bachelor’s degree in business or related field.
  • Experience in planning and implementing sales strategies.
  • Experience in customer relationship management.
  • Experience managing and directing a sales team.
  • Excellent written and verbal communication skills.
  • Dedication to providing great customer service.
  • Ability to lead a sales team.

Associate Product Manager

We are looking for an experienced Associate Product Manager to participate in the creation of new products and features, from the idea stage to launch.

To be successful in this role, you should have previous experience in end-to-end project management. Your main responsibilities include gathering product requirements, prioritizing feature implementations and improving overall user experience. Our ideal candidates should combine technical background with a Business Administration or Marketing degree.

Ultimately, you’ll work with internal teams to build products that fill gaps in market and increase customer satisfaction.

Responsibilities

  • Suggest product enhancements to improve user experience
  • Perform quality assurance controls on products
  • Coordinate with the engineering department to deliver functional solutions
  • Conduct research to identify customer needs and market gaps
  • Prioritize the implementation of new features and set specific timelines
  • Liaise with the Marketing department to ensure proper advertisement and positioning of new products
  • Monitor and report on users’ reactions after launching
  • Create support and training documents for internal and external users
  • Participate in system configuration
  • Analyze competition

Requirements

  • Previous work experience as an Associate Product Manager, Product Marketing Manager or similar role
  • Experience managing the entire product lifecycle
  • Familiarity with market research, consumers’ behavior and marketing techniques
  • Hands-on experience with web technologies
  • Knowledge of project management tools, like Jira or Trello
  • Strong time management skills
  • Good communication skills along with the ability to effectively collaborate with cross functional teams
  • BSc in Business Administration, Marketing or similar field

Junior Product Manager

Product Analysis: The junior Product Manager is responsible for analyzing market trends and sales performance in order to avail informed recommendations for the product. The Junior Product Manager also analyses competitor activity in order to provide the business’s product with a competitive edge over competition. In this capacity, the Junior Product Manager also develops product stories and points of sale for the product.

Strategic Roadmap Contribution: The Junior Product Manager works to define product enhancements and strategies. He is also responsible for reporting on the product’s roadmap to senior product management.

Collaboration: The Junior Product Manager also has an obligation to collaborate with senior product managers in maintaining plan integration and ensuring the overall achievement of product objectives. The Junior Product Manager works within the product management team as well as other product teams in determining product vision, positioning, and direction.

Product Lifecycle Management: The Junior Product Manager is responsible for the identification of new opportunities, service improvements, and cost reductions. In addition, the Junior Product Manager contributes to the determination of pricing and profitability of the product, inclusive of the approval of special pricing where necessary.

Supports Sales and Marketing Activities: The Junior Product Manager aligns product launch activities with marketing activities. This is achieved through the furnishing of the sales team with competitor analysis, market analysis, business performance analysis, and other research information. In this capacity, he also ensures that the product literature is accurate and relevant.

Other Duties: Being answerable to the senior product manager, the Junior Product adopts other roles as assigned by his seniors or any other Employer representative.

Required Qualifications of Junior Product Manager

There are tons of product management skills you need to develop.

Education: An ideal candidate will hold a degree in a technical field; for example, Marketing, Accounting, Finance, Economics, or Business Administration or the equivalent in experience.

Experience: A Junior Product Manager is preferably a person who has experience in information gathering and the creation of product stories and acceptance criteria. He will also have concrete experience in business analysis positions, preferably in an eCommerce or B2C environments. Also, the ideal Junior Product Manager will have experience in financial analysis and budget tracking.

As an additional bonus, the Junior Product Manager will have experience in the completion of a product project form beginning to end.

Organizational Skills: An ideal candidate will have previous marketing or product management experience within a B2C/FMCG environment. A strong analytical capability with the ability to meet deadlines is a quality necessary for proper execution of the duties in this position.

The Junior Product Manager must also posses an ability to construct clear-cut product requirements and technical documentations on short notice as required by his seniors. Additionally, the Junior Product Manager must be a person who is able to effectively work on several simultaneous projects in a fast paced environment.

Communication Skills: The position is one that demands constant interaction with senior product management personnel, other product team personnel, and consumers. Because of this, the Junior Product Manager must possess excellent communication skills in order to be positioned to effectively make regular presentations to these individuals as required.

People Skills: For a role that is focused on researching consumers’ needs, the Junior Product Manager must possess great people skills in order to be able to effectively interact with the consumers and, hence, execute the purpose of the role. Note, that excellent people skills are also important for the facilitation of smooth interactions in internal business collaborations.

Analytical Skills: The Junior product Manager must also demonstrate exceptional analytical skills in the performance of his duties. These analytical skills coupled with strong technical abilities and a genuine passion for new technologies and analytical tools, are a quality an ideal Junior Product Manager will possess.

Creativity/Innovation/Pro Active: The Junior Product Manager is creative and innovative in problem solving and the formulation of solutions. Additionally, a Junior Product Manager should demonstrate great initiative and motivation in approaching their workload as well as in learning new interpersonal and analytical skills.

Product Manager

Product Manager Job Responsibilities:

Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies.

Product Manager Job Duties:

  • Determines customers’ needs and desires by specifying the research needed to obtain market information.
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
  • Assesses market competition by comparing the company’s product to competitors’ products.
  • Provides source data for product line communications by defining product marketing communication objectives.
  • Obtains product market share by working with sales director to develop product sales strategies.
  • Assesses product market data by calling on customers with field salespeople and evaluating sales call results.
  • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
  • Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
  • Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
  • Completes operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains product management staff by recruiting, selecting, orienting, and training employees.
  • Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Product Manager Skills and Qualifications:

Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy

Omni Interactions

Carrizo Springs, TX

 LOCATIONCarrizo Springs, TX POSTED14 days ago 

Description

Work from Home Customer Service – Phone & Email Support

Job LocationsUS-Work From Home 

Category
Media & Telecommunications

Overview

Why is building a work-at-home business a great idea?On the Omni Platformyouset your own hours, earn up to $17.10 an hour & try something new.

As a 1099contractor,you run your own business (are self-employed) &write your own schedule (set your own hours)!Take control of your workby leaving the 9 to 5 & join the gig economy!

You may have heard about other gigs, but we’re different. How? It’s simple:We pay for available time!No more wasting time hoping you’re busy enough to earn a living. Working on the Omni platform, you willACTUALLY makeup to $17.10/hour*!The more hours you work, the more you earn!

What work will you be performing?

You’ll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers through phone and/or chat/email, helping themwith anything they need!

What You’ll Do

  • Work from home, or any quiet place with a closed door
  • Choosing when & how often you want to work
  • Respond to chats, emails, and calls from customers
  • Quickly help customers with good solutions
  • Solve problems in a creative way
  • Document details of calls & customer interactions in the appropriate systems
  • Type and talk at the same time
  • Navigate multiple systems, programs, and screens at the same time

Who You Are

  • Great communication skills (verbal and written)
  • Can type 25 WPM or more with 90% accuracy
  • Solid computer skills, including typing and navigation
  • Comfortable empathizing and remaining patient with difficult callers

*Earning Potential

Projects will have varying earning potential, butallprojects pay for time spent talking on the phone & assisting customers (unlike other gig companies – we pay you for available time!)You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses andcontrol their own income.

Scheduling & Hours

GBA’s providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!

What’s Next

If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Senior Product Manager

We are looking for a Senior Product Manager to direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.

To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.

Responsibilities

  • Develop and implement product strategies consistent with company vision
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Work with senior management to create product plans and roadmaps
  • Lead product managers and coordinate cross-functional teams
  • Produce and review product requirements documents (PRD)
  • Ensure products and releases are launched correctly and on schedule
  • Make creative recommendations to expand product base and vision
  • Suggest ways to track product use and impact on end users

Requirements

  • Proven experience as a Product Manager or similar role
  • Experience in product lifecycle management
  • Background in software development and program management is preferred
  • Familiarity with Agile framework
  • Organizational and leadership abilities
  • Excellent communication skills
  • Problem-solving aptitude
  • Creative thinking skills
  • BSc/BA in Computer Science, Engineering or related field

Software Implementation Lead

The position of Software Implementation Lead at Dreamhouse  will be a subject matter expert our clients rely on during implementation. The Implementation Lead will work with clients to help define their needs, evaluate their current processes, and guide clients through the implementation of Dreamhouse programs. This position will provide clients with best practices during implementation while also working cross functionally with internal stakeholders. Experience working with housing, economic, and community development organizations or Housing Authorities is strongly preferred. We are looking for a self-motivated individual that wants to ensure every client implementation is a great one. Annual salary for this position is $68,000-$70,000 + bonus. This is not an entry level position! Be ready to apply your experience and expertise, and dive in to a dedicated team of implementation professionals. As an Implementation Lead at Dreamhouse, you’ll get to: • Develop client relationships as the primary point of contact following the sale, and hand off to Client Success Manager upon successful implementation • Create a detailed implementation plan, outline risks with the client, and identify solutions to implement the client’s programs • Identify, develop, and provide consultative expertise on best practices discovered with other housing, economic, and community development clients • Lead kick-off and training sessions to understand the client’s existing applications and future needs • Configure software to meet the client’s requirements and ensure that appropriate testing and peer-reviewing is completed before client review • Maintain detailed project work plans, issue logs, key decisions, open action items, and present the project status to internal management and customer stakeholders, as necessary • Identify issues and develop solutions, escalating when necessary to ensure that implementation stays on schedule • Share client feedback and ideas with the Product team, and act as “voice of the customer” to advocate for product enhancements Minimum Position Qualifications: • Bachelor’s degree • Minimum of 5 years of implementation experience in a cloud-based system • Experience in system implementation in a lead role • Excellent communication and presentation skills to effectively communicate information to internal and external stakeholders • Excellent interpersonal, verbal, and written communication, analytical and presentation skills • Potential to become an expert in our products and act as a SME of Housing and Urban Development (HUD) programs • Self-starter with the ability to be successful in a startup environment • Process improvement experience Desired Qualifications: • Experience with SaaS • Experience working with housing, economic, and community development organizations or Housing Authorities, strongly preferred • Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Community Development Block Grants (CDBG) Additional Requirements · The successful candidate must not be subject to employment restrictions from a former employer (non-compete) that would prevent the candidate from performing the job responsibilities as described.

Maintenance Manager

at DreamHouse

Atlanta, Georgia, United States

About the Role 

DreamHouse is looking for an experienced Maintenance Manager to look after our growing portfolio of homes. You will be the eyes and ears of the property service team, working closely within the Member Services team to deliver great experiences for our members throughout their stay. The role is extremely varied, and as well as looking after building systems (HVAC, plumbing, electrical) you will be required to troubleshoot problems unique to our business model (e.g setting up and troubleshooting Sonos systems, Wifi, etc). Successful candidates will be extremely comfortable interacting without customers on a regular basis and take pride in delivering excellent service.

Responsibilities

  • Manage and oversee all aspects of our Atlanta portfolio of properties
  • Ensure property technicians are prioritizing and managing maintenance requests
  • Ongoing management of a staff of assistant property technicians, property technicians, porters, and an army of third party trade partners dedicated to keeping these buildings in top condition
  • Implement preventative maintenance plan to ensure all building systems are well maintained and conform to building code and other regulations
  • Oversee property technicians who troubleshoot, analyze, and perform routine maintenance on facilities and equipment
  • Conduct regular inspections of facilities and equipment to ensure proper operation
  • Schedule, oversee, and assist assigned contractors ensuring the safety, quality, and cleanliness of work performed
  • Work with the Property Services Coordinator to schedule and supervise contractors at the property
  • Provide and maintain accurate record-keeping of all maintenance requests
  • Maintain and manage all documents to ensure we are compliant with local law
  • Manage common stock and assets, moving them between homes where necessary
  • Help suggest improvements and fixes to make our Property Management process run even smoother
  • Occasionally provide ad-hoc maintenance requests based on business needs
  • Occasionally attend member events as and when required
  • Available to work weekends and take emergency calls
  • Other ad hoc projects from time to time

Qualifications

  • 5 + years of residential maintenance experience working in a position maintaining medium to large buildings including plumbing, mechanical, electrical, and HVAC
  • Working knowledge of HVAC, plumbing, and electrical systems. You won’t be required to fix every problem but you will need to be able to diagnose them and know who to call.
  • Skilled in general handyman work, especially carpentry
  • Good understanding of the nuances of local property regulations
  • Comfortable with technology – you use software applications to manage your time and interact with others and are comfortable using them in a property management context
  • Experience with a “lease-up” and taking over a building from construction
  • Previous roles should have included some management of facility staff
  • Self-starter able to work independently with limited supervision
  • Willingness to work a flexible schedule including weekends and holidays
  • Strong attention to detail; organized, methodical approach to execution
  • Good working knowledge of technology especially the Google suite of tools (drive, calendars, etc), able to adapt easily to new tools and ways of working
  • Emotional Intelligence
  • Scrappy and resourceful problem solver
  • A team player with a “can-do” attitude
  • BA/BS Degree or equivalent experience

What We Offer

DreamHouse truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

  • Paid vacation and sick time
  • Medical, dental, and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Company-paid STD/LTD
  • Paid parental leave
  • 401k plans

Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.

DreamHouse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Maintenance Manager

at DreamHouse

Kowloon, Hong Kong

About the Role 

DreamHouse is looking for an experienced Maintenance Manager to look after our growing portfolio of homes. You will be the eyes and ears of the property service team, working closely within the Member Services team to deliver great experiences for our members throughout their stay. The role is extremely varied, and as well as looking after building systems (HVAC, plumbing, electrical) you will be required to troubleshoot problems unique to our business model (e.g setting up and troubleshooting Sonos systems, Wifi, etc). Successful candidates will be extremely comfortable interacting without customers on a regular basis and take pride in delivering excellent service.

Responsibilities

  • Manage and oversee all aspects of our Hong Kong portfolio of properties
  • Ensure property technicians are prioritizing and managing maintenance requests
  • Ongoing management of a staff of assistant property technicians, property technicians, porters, and an army of third party trade partners dedicated to keeping these buildings in top condition
  • Implement preventative maintenance plan to ensure all building systems are well maintained and conform to building code and other regulations
  • Oversee property technicians who troubleshoot, analyze, and perform routine maintenance on facilities and equipment
  • Conduct regular inspections of facilities and equipment to ensure proper operation
  • Schedule, oversee, and assist assigned contractors ensuring the safety, quality, and cleanliness of work performed
  • Work with the Property Services Coordinator to schedule and supervise contractors at the property
  • Provide and maintain accurate record-keeping of all maintenance requests
  • Maintain and manage all documents to ensure we are compliant with local law
  • Manage common stock and assets, moving them between homes where necessary
  • Help suggest improvements and fixes to make our Property Management process run even smoother
  • Occasionally provide ad-hoc maintenance requests based on business needs
  • Occasionally attend member events as and when required
  • Available to work weekends and take emergency calls
  • Other ad hoc projects from time to time

Qualifications

  • 5 + years of residential maintenance experience working in a position maintaining medium to large buildings including plumbing, mechanical, electrical, and HVAC
  • Working knowledge of HVAC, plumbing, and electrical systems. You won’t be required to fix every problem but you will need to be able to diagnose them and know who to call.
  • Skilled in general handyman work, especially carpentry
  • Good understanding of the nuances of local property regulations
  • Comfortable with technology – you use software applications to manage your time and interact with others and are comfortable using them in a property management context
  • Experience with a “lease-up” and taking over a building from construction
  • Previous roles should have included some management of facility staff
  • Self-starter able to work independently with limited supervision
  • Willingness to work a flexible schedule including weekends and holidays
  • Strong attention to detail; organized, methodical approach to execution
  • Good working knowledge of technology especially the Google suite of tools (drive, calendars, etc), able to adapt easily to new tools and ways of working
  • Emotional Intelligence
  • Scrappy and resourceful problem solver
  • A team player with a “can-do” attitude
  • BA/BS Degree or equivalent experience

What We Offer

DreamHouse truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

  • Paid vacation and sick time
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Company-paid STD/LTD
  • Paid parental leave

Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.

DreamHouse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Maintenance Manager

at DreamHouse

Kowloon, Hong Kong

About the Role 

DreamHouse is looking for an experienced Maintenance Manager to look after our growing portfolio of homes. You will be the eyes and ears of the property service team, working closely within the Member Services team to deliver great experiences for our members throughout their stay. The role is extremely varied, and as well as looking after building systems (HVAC, plumbing, electrical) you will be required to troubleshoot problems unique to our business model (e.g setting up and troubleshooting Sonos systems, Wifi, etc). Successful candidates will be extremely comfortable interacting without customers on a regular basis and take pride in delivering excellent service.

Responsibilities

  • Manage and oversee all aspects of our Hong Kong portfolio of properties
  • Ensure property technicians are prioritizing and managing maintenance requests
  • Ongoing management of a staff of assistant property technicians, property technicians, porters, and an army of third party trade partners dedicated to keeping these buildings in top condition
  • Implement preventative maintenance plan to ensure all building systems are well maintained and conform to building code and other regulations
  • Oversee property technicians who troubleshoot, analyze, and perform routine maintenance on facilities and equipment
  • Conduct regular inspections of facilities and equipment to ensure proper operation
  • Schedule, oversee, and assist assigned contractors ensuring the safety, quality, and cleanliness of work performed
  • Work with the Property Services Coordinator to schedule and supervise contractors at the property
  • Provide and maintain accurate record-keeping of all maintenance requests
  • Maintain and manage all documents to ensure we are compliant with local law
  • Manage common stock and assets, moving them between homes where necessary
  • Help suggest improvements and fixes to make our Property Management process run even smoother
  • Occasionally provide ad-hoc maintenance requests based on business needs
  • Occasionally attend member events as and when required
  • Available to work weekends and take emergency calls
  • Other ad hoc projects from time to time

Qualifications

  • 5 + years of residential maintenance experience working in a position maintaining medium to large buildings including plumbing, mechanical, electrical, and HVAC
  • Working knowledge of HVAC, plumbing, and electrical systems. You won’t be required to fix every problem but you will need to be able to diagnose them and know who to call.
  • Skilled in general handyman work, especially carpentry
  • Good understanding of the nuances of local property regulations
  • Comfortable with technology – you use software applications to manage your time and interact with others and are comfortable using them in a property management context
  • Experience with a “lease-up” and taking over a building from construction
  • Previous roles should have included some management of facility staff
  • Self-starter able to work independently with limited supervision
  • Willingness to work a flexible schedule including weekends and holidays
  • Strong attention to detail; organized, methodical approach to execution
  • Good working knowledge of technology especially the Google suite of tools (drive, calendars, etc), able to adapt easily to new tools and ways of working
  • Emotional Intelligence
  • Scrappy and resourceful problem solver
  • A team player with a “can-do” attitude
  • BA/BS Degree or equivalent experience

What We Offer

DreamHouse truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

  • Paid vacation and sick time
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Company-paid STD/LTD
  • Paid parental leave

Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.

DreamHouse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Maintenance Manager

at DreamHouse

London, United Kingdom

About the Role 

DreamHouse is looking for an experienced Maintenance Manager to look after our growing portfolio of homes. You will be the eyes and ears of the property service team, working closely within the Member Services team to deliver great experiences for our members throughout their stay. The role is extremely varied, and as well as looking after building systems (HVAC, plumbing, electrical) you will be required to troubleshoot problems unique to our business model (e.g setting up and troubleshooting Sonos systems, Wifi, etc). Successful candidates will be extremely comfortable interacting without customers on a regular basis and take pride in delivering excellent service.

Responsibilities

  • Manage and oversee all aspects of our London portfolio of properties
  • Ensure property technicians are prioritizing and managing maintenance requests
  • Ongoing management of a staff of assistant property technicians, property technicians, porters, and an army of third party trade partners dedicated to keeping these buildings in top condition
  • Implement preventative maintenance plan to ensure all building systems are well maintained and conform to building code and other regulations
  • Oversee property technicians who troubleshoot, analyze, and perform routine maintenance on facilities and equipment
  • Conduct regular inspections of facilities and equipment to ensure proper operation
  • Schedule, oversee, and assist assigned contractors ensuring the safety, quality, and cleanliness of work performed
  • Work with the Property Services Coordinator to schedule and supervise contractors at the property
  • Provide and maintain accurate record-keeping of all maintenance requests
  • Maintain and manage all documents to ensure we are compliant with local law
  • Manage common stock and assets, moving them between homes where necessary
  • Help suggest improvements and fixes to make our Property Management process run even smoother
  • Occasionally provide ad-hoc maintenance requests based on business needs
  • Occasionally attend member events as and when required
  • Available to work weekends and take emergency calls
  • Other ad hoc projects from time to time

Qualifications

  • 5 + years of residential maintenance experience working in a position maintaining medium to large buildings including plumbing, mechanical, electrical, and HVAC
  • Working knowledge of HVAC, plumbing, and electrical systems. You won’t be required to fix every problem but you will need to be able to diagnose them and know who to call.
  • Skilled in general handyman work, especially carpentry
  • Good understanding of the nuances of local property regulations
  • Comfortable with technology – you use software applications to manage your time and interact with others and are comfortable using them in a property management context
  • Experience with a “lease-up” and taking over a building from construction
  • Previous roles should have included some management of facility staff
  • Self-starter able to work independently with limited supervision
  • Willingness to work a flexible schedule including weekends and holidays
  • Strong attention to detail; organized, methodical approach to execution
  • Good working knowledge of technology especially the Google suite of tools (drive, calendars, etc), able to adapt easily to new tools and ways of working
  • Emotional Intelligence
  • Scrappy and resourceful problem solver
  • A team player with a “can-do” attitude
  • BA/BS Degree or equivalent experience

What We Offer

DreamHouse truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

  • Paid vacation and sick time
  • Medical, dental, and vision insurance
  • FSA + HSA options
  • Company-paid life insurance
  • Company-paid STD/LTD
  • Paid parental leave

Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.

DreamHouse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.